TERMS AND POLICY
Privacy Policy:
We refers to; trueskyhost.com
“We are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our services, you agree to the terms of this policy.
Data Collection: We collect personal information such as your name, email address, billing information, and usage data when you sign up for our services.
Data Usage: We use your data to provide and improve our services, communicate with you, process payments, and ensure the security of our systems.
Data Sharing: We do not sell or share your personal information with third parties except as required for service provision or legal compliance.
Data Security: We implement industry-standard security measures to protect your data from unauthorized access, loss, or theft.
Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and collect analytics data.
Changes to Policy: This Privacy Policy may be updated from time to time, and we will notify you of significant changes.”
Terms of Service:
“These Terms of Service govern the use of our web hosting services. By signing up for our services, you agree to abide by these terms, including payment, usage, and content guidelines.
Service Provision: We provide hosting services according to the package you choose. You agree not to use our services for illegal or unethical purposes.
Payment: You agree to pay the fees associated with the chosen service plan. Payments are due on the specified billing cycle.
Content Ownership: You retain ownership of the content you upload to our servers. However, you grant us the right to host and display this content as necessary for service provision.
Service Suspension and Termination: We reserve the right to suspend or terminate services if you violate our terms or engage in harmful activities.
Indemnification: You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your use of our services.
Dispute Resolution: Any disputes will be resolved through arbitration in accordance with our arbitration rules.”
Refund and Cancellation Policy:
“We do not offer a money-back guarantee on our hosting services. If you’re not satisfied, you can request a refund within 2 days of purchase. Refunds will be deposited to your wallet Cancellation requests should be submitted at least 10 days before the renewal date.
Refund Eligibility: To be eligible for a refund, your request must be submitted within the specified timeframe and meet our usage criteria.
Cancellation Process: To cancel your services, please log into your account and contact support for the cancellation procedure. We’ll process your cancellation request promptly.”
Acceptable Use Policy:
“Our Acceptable Use Policy outlines the types of content and activities that are not allowed on our platform. This includes but is not limited to spamming, illegal activities, and hosting of malicious content. Violation of this policy may result in suspension or termination of services.
Prohibited Content: You may not upload, distribute, or link to content that is unlawful, abusive, obscene, or infringes on intellectual property rights.
Security Measures: You agree to take reasonable security measures to prevent unauthorized access to our systems.
Abuse Reporting: If you come across content that violates this policy, please report it to our abuse team for investigation.”
Security Policy:
“We prioritize the security of our servers and your data. Our Security Policy details the measures we take to safeguard against unauthorized access, data breaches, and other security risks.
Data Encryption: We employ encryption protocols to secure data transmission and storage.
Regular Audits: We conduct regular security audits to identify and address vulnerabilities.
Incident Response: In case of a security breach, we have a response plan in place to mitigate the impact and inform affected parties.
User Responsibility: You are responsible for maintaining the security of your account credentials and promptly reporting any suspicious activities.”
Data Retention and Deletion Policy:
“We retain customer data for a period of 1000 days after service termination. You can request the deletion of your data by submitting a request. Certain data required for legal or accounting purposes may be retained longer.
Data Deletion: To request data deletion, please contact our support team. We’ll process your request promptly.
Data Backup: It’s your responsibility to backup your data before requesting deletion.”
Service Level Agreement (SLA):
“Our SLA guarantees 99% uptime for our hosting services. In the event of downtime exceeding 99%, we provide compensation in the form of service credits. SLA terms and conditions apply.
Service Credits: If downtime exceeds the stipulated limit, we will issue service credits based on the SLA terms. Service credits are non-transferable and subject to approval.”
Domain Registration and Transfer Policy:
“This policy outlines the procedures for domain registration and transfer. It includes information on domain ownership, contact information, and steps for initiating transfers.
Domain Ownership: Domains registered through us are owned by the account holder listed in our records.
Domain Transfer: To transfer a domain away from our service, you need to follow the ICANN domain transfer process and provide an authorization code.”
Customer Support and Communication Policy:
“We offer several channels for customer support, including email, live chat, and socials. Our goal is to respond to support inquiries immediately and provide timely updates on any ongoing issues.
Communication Channels: You can reach our support team through the designated communication channels listed on our website.
Response Time: We strive to respond to support inquiries as at when received during business days.”
Payment and Billing Policy:
“By subscribing to our services, you agree to our payment and billing terms. We offer various payment methods, and invoices are generated timely according to the frequency of the duration of the subscribed service. Failure to make timely payments may result in service suspension.
Billing Cycle: Invoices are generated every billing cycle and are due 10 days after issuance.
Late Payments: If payment is not received by the due date, your services may be suspended until payment is made.”
